- ‘Cancel for Any Reason’ means that travellers can cancel their flights up to 24 hours before departure and receive a refund of 80% of the ticket cost
- With this new product guarantee, travellers don’t need to justify the reason for cancelling their flight
- The new service allows travellers to make more flexible bookings and is available across 40,000 destinations and 530 airlines
Barcelona, May 29th, 2018 – eDreams ODIGEO, the largest online travel company in Europe, is introducing a flight cancellation guarantee which enables its customers to cancel their flights up to 24 hours before departure and still receive a refund of 80% of the ticket cost.
The ‘Cancel for Any Reason’ guarantee offers a greater level of flexibility, with travellers knowing they will receive an 80% refund if a trip is affected by an unforeseen circumstance such as illness or work commitments – or if the customer simply changes their mind.
The cancellation process is designed to be straightforward and easy for customers to use. No explanation is requested at any point, they simply need to call customer services to confirm that they’d like to cancel their trip. The refund process will be handled directly by eDreams ODIGEO’s customer service team, without involving any third party, and it will be refunded back to the bank account used to make the booking within 10 days. There is a maximum refund limit of €5,000 per person or €45,000 per trip.
According to recent studies carried out by eDreams ODIGEO, which serves 18 million customers every year, flexibility is one of the top priorities for travellers when booking a trip. With ‘Cancel for Any Reason’, eDreams ODIGEO is strengthening its commitment to provide customers with the most convenient options at the best value. This new service, available on the booking platforms of the company’s leading online travel agency brands (eDreams, Opodo, GO Voyages and Travellink) is offered across 40,000 destinations and 530 airlines, and complements existing flexibility products such as free cancellation on the day of booking.
Quentin Bacholle, Chief Vacation Products Officer of eDreams ODIGEO, said “At eDreams ODIGEO we always seek to enhance the traveller experience. We work to make our customers’ lives easier by simplifying the booking process as much as possible. ‘Cancel for Any Reason’ adds to our portfolio of features and services that provide travellers with flexibility and tranquility, while maintaining our commitment to offering the most competitive prices in the market“.
About eDreams ODIGEO
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest European e-commerce businesses. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it offers the best deals in regular flights, low-cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for the more than 18 million customers it serves across 43 markets. eDreams ODIGEO is listed in the Spanish Stock Market.